Insights

May 8, 2024

The COO Roundtable: Episode 64

In Podcast: The COO Roundtable

Contributions from: Matt Sonnen

In this episode, Matt welcomes COO Adrian Chastain of Gratus Capital and Partner and COO Kailee Ostroski from Connecticut Wealth Management.  Gratus Capital manages approximately $3 billion of client assets, has 50 team members, and is located in Atlanta, GA.  Connecticut Wealth Management, in Hartford, CT, has 65 team members and oversees about $3.3 billion of client assets.  Matt, Adrian, and Kailee discuss what it means to be an RIA Operations professional, the core focus on People, Process, and Technology, as well as:

  • How to best promote a “Culture of Operations” at your RIA
  • Tips for getting “buy in” from team members for the adoption of new technology tools
  • The “Goldilocks” scenario of trying to hire new employees at “just the right time”
  • Different approaches to building your firm’s technology roadmap
  • Why everything seems to come back to Process

We hope you enjoy, share, and subscribe on Google PodcastsApple Podcasts, or Spotify.

You can read the full transcript here.

Related Articles

April 3, 2024

The COO Roundtable Podcast: Episode 63

Do’s and Don’ts of COO Onboarding In his third ever monologue “rant,” Matt takes a break from our normal interview format to speak directly to RIA owners and COO candidates to discuss the “Do’s and Don’ts of COO Onboarding.”  Referencing conversations with COOs, past articles he’s written, and former podcast guests, Matt urges RIA owners [...]

Contributions from: Matt Sonnen

March 6, 2024

The COO Roundtable: Episode 62

We are joined by Megan Hannah of Emerald Advisors and Spencer Rand from Five Oceans Advisors for Ep 62.  Megan has the unique position of Chief Operating Officer and Portfolio Manager.  Emerald Advisors is located in Bellevue, WA and manages approximately $700 million of client assets.  Spencer has the dual role of Director of Operations [...]

Contributions from: Matt Sonnen

February 7, 2024

The COO Roundtable: Episode 61

We welcome Janelle Anderson and David Lehman for Ep 61!  Janelle is the Operations Manager and Chief Compliance Officer at Grand Wealth Management, located in Grand Rapids, MI.  The firm manages approximately $600 million and has 13 employees.  Matt and Janelle met at a DFA study group in May 2023.  David is a financial advisor [...]

Contributions from: Matt Sonnen