The COO Roundtable: Episode 84

With Episode 84, Matt welcomes Ben Littman, Founding Member and Head of Corporate Development at Pure Financial Advisors, and Henry Lao, Vice President of Investments at Mercer Advisors. Pure Financial Advisors manages approximately $11 billion of client assets with a team of nearly 200 dedicated professionals. Mercer Advisors operates from over 100 offices nationwide, employing nearly 1,500 people, and oversees around $90 billion of client assets. Ben and Henry share how their professional friendship has enriched their careers and offer deep insights into the operational strategies behind their firms’ impressive growth. In this episode, you’ll discover:

• Why operational strength is critical in every M&A conversation
• How each firm decides which services to centralize and which to delegate to advisory teams
• The advantages of owning your data, and how a robust data warehouse empowers RIAs to connect and leverage their tech stack
• Strategies for aligning investment professionals with operations teams to ensure seamless implementation in client portfolios
• How operations teams directly shape and elevate the client experience

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You can read the full transcript here.

*The CFA Institute owns the certification marks CFA^® and Chartered Financial Analyst^®. Certified Financial Planner Board of Standards Inc. owns the certification marks CFP® and Certified Financial Planner™ in the U.S.

This podcast is for informational purposes only and does not constitute investment advice. References to third-party firms are based on self-reported information and are not verified by Coldstream.